Terms of service

** Terms of Service**

Last updated: 12 October 2026

These Terms of Service ("Terms") govern your use of the Rapidwellness website and your purchase of products from us. By browsing the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

**1. About Us**

The Rapidwellness online store ("Rapidwellness", "we", "us", "our") is an online business operating from Gauteng, South Africa. You can contact us through the contact page on our website or by replying to any order confirmation email we send you.

**2. Using Our Website**

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You agree to provide accurate and complete information when ordering and to use the site only for lawful purposes. We may suspend or refuse service to anyone who misuses the site, attempts fraud, or breaches these Terms.

**3. Products and Descriptions**

We try to describe and photograph our products as accurately as possible. Colours may vary slightly depending on your screen. Product availability is not guaranteed, and we may withdraw or change products without notice.

**4. Health and Wellness Disclaimer**

Our products are intended for general wellness and personal care. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and statements on our site are not medical advice.

- Read the product label, ingredients, and instructions before use.
- Consult a doctor or pharmacist before use if you are pregnant, breastfeeding, taking medication, have a medical condition, or have known allergies.
- Stop using a product and seek medical advice if you experience an adverse reaction.
- Individual results vary. We do not guarantee any particular result.

**5. Pricing and Payment**

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Prices may change without notice, but the price confirmed at checkout when you place your order is the price you pay.

Payments are processed securely by our third-party payment provider, Paystack, and other providers shown at checkout. We do not store your full card details. Your order is only confirmed once payment has been successfully received. If we make a pricing error, we may cancel the order and refund you in full.

**6. Orders and Acceptance**

Placing an order is an offer to buy. We accept your order when we send you an order confirmation. We may decline or cancel an order, for example because of stock unavailability, a pricing error, suspected fraud, or an address we cannot deliver to. If we cancel a paid order, we will refund you in full.

**7. Shipping and Delivery**

- We deliver within South Africa only.
- We dispatch orders within 1 to 2 business days of payment confirmation.
- Standard shipping takes 3 to 5 business days. Express shipping takes 1 to 3 business days. Delivery times run from dispatch and exclude weekends and public holidays.
- Shipping costs are shown at checkout before you pay.
- Delivery times are estimates and are not guaranteed. Delays caused by couriers, weather, strikes, or other events outside our control are not our liability.
- Risk in the goods passes to you on delivery. Please check your parcel on receipt and tell us within 48 hours if it is damaged.

**8. Returns, Refunds and Cancellations**

These provisions are in addition to your rights under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), which we do not limit.

Cooling-off period: If you buy from us online, you may cancel the order within 7 days of receiving the goods, without giving a reason, as provided by ECTA and the CPA. You carry the direct cost of returning the goods unless they were defective or incorrect.

Condition of returns: For hygiene and safety reasons, products that have been opened, used, or tampered with, and any product whose seal has been broken, cannot be returned unless they are defective or unsafe.

Defective, unsafe, or incorrect goods: If a product is defective, unsafe, not as described, or not what you ordered, you may return it within 6 months of delivery for a repair, replacement, or refund, as provided by the CPA. We will cover the return cost in these cases.

How to return: Contact us through our website with your order number and, where relevant, photos. We will give you return instructions. Do not send goods back without contacting us first.

Refunds: Approved refunds are paid to your original payment method within 10 business days of us receiving and inspecting the returned goods. Original shipping fees are refunded only where the return is due to our error or a defective product.

**9. Intellectual Property**

All content on this site, including the Rapidwellness name, logo, text, images, graphics, and product photographs, belongs to us or our licensors and is protected by law. You may not copy, reproduce, distribute, or use it commercially without our written permission.

**10. Privacy and Personal Information**

We collect and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). We use your information to process orders, arrange delivery, provide customer support, and, where you have agreed, send marketing messages. You can opt out of marketing at any time. We share your information only with the service providers we need to fulfil your order, such as couriers and payment providers. You may ask to access, correct, or delete your personal information by contacting us through our website.

**11. Prohibited Conduct**

You agree not to:

- use the site for fraudulent or unlawful purposes;
- attempt to gain unauthorised access to our systems or other users' data;
- introduce viruses or harmful code;
- scrape, copy, or resell our content or products in breach of these Terms;
- submit false reviews or misleading information.

**12. Limitation of Liability**

To the fullest extent permitted by law, Rapidwellness is not liable for indirect, incidental, or consequential loss arising from your use of the site or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under South African law, including your rights under the CPA.

**13. Third-Party Links and Services**

Our site may link to or rely on third-party services (such as payment processors and couriers). We are not responsible for their content, availability, or policies, and your use of them is subject to their own terms.

**14. Website Availability**

We aim to keep the site available at all times but do not guarantee uninterrupted access. We may suspend or change the site for maintenance or other reasons without liability.

**15. Changes to These Terms**

We may update these Terms from time to time. The version published on the site when you place your order applies to that order. Continued use of the site after changes means you accept the updated Terms.

**16. Governing Law and Disputes**

These Terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first so we can try to resolve it. You may also approach the National Consumer Commission, the relevant consumer goods and services ombud, or the South African courts. You consent to the jurisdiction of the courts of South Africa.

**17. Contact Us**

Questions about these Terms? Contact us through the contact page on our website.